Cancellation Policy:

To cancel or reschedule any class/ workshop/ course/ event, please contact us within 72 hours of booking to receive a full refund on your booking.

 

If you cancel your booking outside of our 72 hour window you will only receive a partial refund of 50% of the total cost of your booking.

 

If you decide to cancel your booking 72 hours (3 days) BEFORE your event is due to take place we cannot offer you any refund. We can only offer you the option to reschedule your booking for a later date.  

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A full refund outside of the 72 hour window from the time of booking cannot be provided under any circumstance. This includes any reason why you may not be able to attend your booking. This includes if you, or we need to cancel for any reason. This includes a change of circumstances due to COVID-19 or illness , i.e, that you have tested positive for COVID-19 or are ill and cannot attend. This includes any illness, injury that may prevent you from attending the event.

This is to cover our costs as a small business running these special events that we put so much love & care into.

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If you do not show up on the day of your retreat we cannot provide any refunds OR transfer your booking to another date.

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We cannot refund any fees you have paid at booking including any service charges or absorb fees. 

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By purchasing your ticket you are responsible for taking any safety precautions to ensure your attendance at  your booking. Tash Fry klā cannot take any responsibility to ensure your attendance at your booking.

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Tash Fry klā reserves the right to cancel your booking for any reason. If we Tash Fry klā decide for whatever reason that we are no longer able to hold the event/class/workshop/retreat for any reason, we will either fully cancel the event or we will attempt to move the retreat/workshop/ course to a later date in the year and go ahead with it when we are able. In this case we cannot offer any refunds whatsoever, & your ticket will be valid for use on this new specified date or for another one of our services. 

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Booking + Payment Plans:

In some cases for some specific courses & retreats we offer payment plan options. If you have chosen a payment plan upon booking, e.g ‘50% now & 50% later’ the remaining 50% of your booking will be issued to you in the form of an invoice via email 20 days after the initial booking. You will have 7 days to make the remainder of this payment. You will be sent reminders throughout this 27 day period to ensure your payment is made before or within the 27 days. If you choose the payment plan option when there is 20 or less days before the event takes place then your invoice will be issued to you between 1-10 days after your initial booking and you will have 2 days to complete the payment. If you fail to make the second 50% payment after the specified 2-7 day period your ticket will not be valid. If you fail to make the second 50% payment we cannot refund your initial 50% deposit or transfer your booking/ deposit to another date. If you fail to make the second 50% payment your space for the event/retreat/class/workshop you have purchased will not be valid, will be cancelled, and it will be given to someone else. We have a very high demand for our retreats & workshops, so if you fail to make the final payment of 50% of your booking, your ticket will be given away to someone on our waiting list.

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Transport:

If you are taking public transport, we highly recommend that you purchase travel insurance in the event that you have to cancel due to injury or illness. Tash Fry klā cannot take any responsibility for any of your travel arrangements if we or you cancel the event.

 

Medical Conditions & Special Requirements:

The client must inform Tash Fry klā on our registration form provided at website Checkout of any medical conditions, pregnancy, disability or any other mental and or physical condition which may affect fitness to travel, including medications you are currently taking. Failure to notify us may result in the Client being refused certain activities during the retreat at the Client’s own expense. Some retreats may be unsuitable for Clients due to age, mobility, disability, pregnancy or physical or mental conditions, please email if you have concerns.

 

It is absolutely vital that you are accurate with your fitness level and medical conditions for your own safety.

 

Tash Fry klā will do its best to meet special requests including dietary or physical limitations but such requests may not always be possible depending on the retreat, in which case Tash Fry klā reserves the right to refuse Clients with certain conditions.

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Safety:

Tash Fry klā, local guides or hosts decisions will at all times be final on all matters likely to affect the safety and well-being of the trip. We reserve the right to prohibit any traveler from continuing on a trip with no right of refund if, in our opinion, that traveler’s actions pose a threat to the safety of others, to the wildlife, themselves, or if the traveler’s actions and/or behaviors are harming the enjoyment of the trip for others.

 

Claims & Complaints:

If a Client has a complaint against Tash Fry klā, the Client must first contact Tash Fry klā, speak to Tash or a guide at the earliest opportunity to allow the grievance to be rectified. Failure to indicate dissatisfaction whilst on retreat will result in the Client’s ability to claim compensation from Tash Fry klā being extinguished or at least reduced. If satisfaction is still not reached through these means on retreat then any further complaint must be put in writing to Tash Fry klā within 30 days of the end of the trip.

 

Client Responsibility:

The Client acknowledges they may be visiting places where the political, cultural and geographical attributes present certain risks, dangers and physical challenges greater than those present in their daily life. By booking the Client acknowledges they have considered the potential risks, dangers and challenges, and expressly assumes the risks attendant to such travel conditions. The Client is solely responsible for acquainting themselves with customs, weather conditions, physical challengeson the retreat.

 

 

Photos, Video & Content Creation:

In the course of participation in Tash Fry klā event, photos or video may be taken by participants, guides and professional photographers. These images may be used in any Tash Fry klā promotional materials, website, all social media platforms (i.e. Instagram), etc., unless Clients specifically request to the photographer or in writing to Tash Fry klā, to not use any material your image is depicted in. Otherwise, permission is granted to Tash Fry klā to use such images for publicity and promotional purposes.

 

Data Protection:

To ensure that retreats run smoothly, Tash Fry klā need to use personal information (such as name, address, special needs, health conditions, dietary requirements etc.) provided by Clients to Tash Fry klā, and also pass on such information to other outfitters/guides or suppliers involved in the operation of the retreat. Tash Fry klā will apply appropriate security measures to protect such personal data. By completing the Tash Fry klā Booking Form, Clients consent to this information being transferred as required.

 

Acceptance of Risk:

The Client acknowledges that the nature of the retreat is adventurous and may involve a significant amount of personal risk. The Client hereby assumes all such risk and does hereby release Tash Fry klā from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks. By booking, the Client is agreeing to all terms & conditions. Please read carefully.

 

Waiver of Booking Conditions:

When a Client completes, submits and makes the payment for booking their place for a retreat, they agree to accept all these conditions, and when the booking is accepted, Tash Fry klā agrees to carry out the obligations as defined therein.

 

Updating of Terms & Conditions -

Tash Fry klā reserves the right to update and/or alter these terms and conditions at any time, and it is the Client’s responsibility to be familiar with them. 

 

If you have any questions or concerns, please email us at tashfrykla@gmail.com